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No. 02Q2 · 2026

Case Studies / Real teams, real automation

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FeaturedNew
Logistics & Shipping
Real production deployment

From 10-Day Response Times to 5-Minute SLAs - Without Adding Headcount

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01

17,000+

Emails classified

02

~67%

AI first-touch rate

03

99.97%

FRT reduction

All case studies.

Showing 6 · Sorted by recency
Logistics & Shipping

Logistics & Shipping · Email AI Agent

From 10-Day Response Times to 5-Minute SLAs - Without Adding Headcount

A national 3PL automated two-thirds of first-touch email replies and turned a buried shared inbox into an operational system.

Read article17,000+
Logistics & Shipping

Logistics & Shipping · WhatsApp AI Agent

Eliminating "Where Is My Delivery?" - AI-Powered Proactive ETA on WhatsApp

A national 3PL replaced slow ETA follow-ups with proactive WhatsApp updates for customers and one-tap confirmations for drivers.

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Logistics & Shipping

Logistics & Shipping · Voice AI Agent

AI-First Call Screening - Resolving Common Inquiries in Under 60 Seconds

A national 3PL used Debales Voice AI Agent to screen inbound calls, resolve simple issues fast, and connect every call back to email context.

Read article<60s
Logistics & Shipping

Logistics & Shipping · Warehouse AI Agent

From Blind Spots to Full Visibility - AI Intelligence for 3,000+ Monthly Warehouse Emails

A national 3PL used Debales Warehouse AI Agent to classify warehouse email traffic, compare sites, and catch customer health risks early.

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Ecommerce

Ecommerce · Sales AI Agent

Debales AI Cuts Customer Support Requests for Blossom & Rhyme

This e-commerce platform specializes in professional flower preservation services, utilizing both resin and pressed techniques. Customers are offered a variety of preservation products and options, with each purchase including a personalized poem to create a unique keepsake.

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Ecommerce

Ecommerce · Order AI Agent

Debales AI Turns Conversations into Conversions for HelloGTK

This platform specializes in modern dining experiences, offering seasonal menus, handcrafted cocktails, and private event hosting. Guests can explore curated dishes and reserve tables online, with each booking enhanced by personalized recommendations for a memorable culinary experience.

Read articleCatering AI Agent
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