Kicks off internal workflows, files the claim, notifies the branch and schedules follow-ups.
Automatically categorizes incoming emails (e.g., URGENT, ETA, Claim) to make the team efficient.
Recommends relevant supplementary programs based on user questions.
Can read across WMS, Salesforce, and internal tracking tools automatically.
Responds 'Where's my load?' to drivers and pulls back live ETA load updates for agents.
Sends branded responses to the customer, confirming order receipt & current timelines.
Monitors all open cases and escalates internally if a case goes unacknowledged past SLA limits.
Analyses text of incoming messages to flag frustrated customers for faster response.
Connects to your WMS and Telematics Device to fetch real-time inventory and fulfillment data.
Tracks customer spend, topics struggled with, and engagement over time.
Assists agents by fetching content and drafting accurate replies using real-time info.
Scrapes shipment-level details from attached PDF or Excel invoices including weights etc.
Summarizes shipment patterns (e.g., average weight, top zones) to guide competitive quoting.