Monday, 16 Jun 2025
|If you're running a Shopify or DTC brand, chances are you've come across Gorgias as the go-to support ticketing system for e-commerce. It’s often pitched as the upgrade from a shared Gmail inbox or basic live chat.
But as customer queries multiply, inboxes overflow, and support costs spike — the real question is:
Are you resolving tickets faster, or just organizing them better?
Enter Debales AI — a fast-rising alternative that replaces traditional ticketing systems with AI Agents that handle, respond, and resolve — across email, chat, and WhatsApp.
Let’s break down how Gorgias compares to Debales AI — and which one is built to actually deflect load, close sales, and scale operations.
Gorgias has become a staple in the e-commerce ecosystem by offering centralized ticketing, customer profiles, and macros. Its main promise is better visibility and faster agent handling across channels.
You can:
Gorgias is a great system if you already have a large support team and want to reduce tool-switching.
But here’s where it hits limits:
Gorgias optimizes agent work. It doesn’t reduce the work itself.
Debales AI skips the traditional “ticket system” and instead deploys fully trained AI Agents that read, tag, and reply to customer messages across email, chat, and WhatsApp — with context, memory, and brand understanding.
Instead of assigning a ticket to a human, Debales AI resolves it automatically — or escalates it with full context when needed.
1. Email and Chat Agents That Think Like Humans
Debales AI’s Email Agent reads the inbox like a team member:
It works across:
2. Sales Agents That Actually Sell
While Gorgias focuses on support, Debales AI empowers your store with Sales Agents that:
See how Debales AI helps brands own the sale
3. Multichannel, Multi-brand, Multi-Agent Setup
Your agents can handle:
Read how to scale support with AI Agents, not headcount
Gorgias is useful if:
Debales AI is better when:
Compare Debales AI to other Shopify AI tools
Gorgias helps your agents move faster.
Debales AI removes the need for agents — by resolving tickets at the source.
If your brand is growing and you're stuck in an endless inbox cycle, the solution isn't more macros or dashboards — it’s smarter, autonomous resolution.
👉 Book your demo with Debales AI
In 7 days, you could have an AI Agent live — resolving tickets, driving sales, and freeing your team from inbox overload.
Thursday, 19 Jun 2025
Manual quoting delays are costing freight forwarders business. Discover how AI agents extract shipping details from emails, PDFs, and spreadsheets to generate quotes 90% faster — helping you win more deals and scale your sales ops.
Wednesday, 18 Jun 2025
Discover how logistics teams are getting $3.50 in returns for every $1 invested in AI. From email automation to warehouse bots, see how smart logistics firms are compounding ROI today.
Tuesday, 17 Jun 2025
Logistics teams see 33% open rates but only 1% clicks. This blog explores why email engagement is broken — and how AI follow-ups and inbox automation are fixing response and conversion rates.