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AI in logistics refers to the use of artificial intelligence technologies—such as machine learning, natural language processing, computer vision, and predictive analytics—to optimize supply chain operations. It includes demand forecasting, route optimization, inventory management, quality control, fraud detection, and customer service automation. AI agents are autonomous systems that can make decisions and take actions with minimal human intervention, helping logistics companies reduce costs, improve efficiency, and enhance visibility across their operations.
Why it matters: The average logistics company spends 30-40% of operational time on manual, repetitive tasks that AI can automate in seconds.
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