Debales AI Turns Conversations into Conversions for HelloGTK
Highlights
About the Platform
This platform specializes in modern dining experiences, offering seasonal menus, handcrafted cocktails, and private event hosting. Guests can explore curated dishes and reserve tables online, with each booking enhanced by personalized recommendations for a memorable culinary experience.
Challenges
Guests frequently encountered delays when asking about dietary options, menus, or bulk order support—creating friction in the ordering experience. Without a dynamic system to highlight specials or recommend high-margin items, valuable upsell opportunities slipped through the cracks. Additionally, the lack of real-time engagement led to missed inquiries and lost orders, especially during peak hours.
Solutions
Guests frequently encountered delays when asking about dietary options, menus, or bulk order support—creating friction in the ordering experience. Without a dynamic system to highlight specials or recommend high-margin items, valuable upsell opportunities slipped through the cracks. Additionally, the lack of real-time engagement led to missed inquiries and lost orders, especially during peak hours.
Results
Since integrating the AI chatbot, HelloGTK has seen a 35% increase in average ticket size through effective upselling, and a 24% reduction in missed guest inquiries thanks to 24/7 instant support. The chatbot also enabled bulk order handling without additional staff, improving operational efficiency.
35% Increase in Average Ticket Size
By promoting high-margin add-ons like specials, sides, and drinks during ordering, the chatbot raised the average ticket size significantly.
24% Drop in Missed Inquiries
With instant, round-the-clock responses to menu questions and bulk order requests, missed guest messages dropped by nearly a quarter.
Effortless Bulk Order Management
Guests can now place large orders directly through the chatbot—streamlining group bookings and reducing staff workload.
35% Increase in Average Ticket Size
24% Drop in Missed Inquiries
Effortless Bulk Order Management
By promoting high-margin add-ons like specials, sides, and drinks during ordering, the chatbot raised the average ticket size significantly.
With instant, round-the-clock responses to menu questions and bulk order requests, missed guest messages dropped by nearly a quarter.
Guests can now place large orders directly through the chatbot—streamlining group bookings and reducing staff workload.
