Broker operations is mostly manual check calls, paperwork chasing, and exception firefighting. Our AI agents handle the routine carrier check-ins, parse status updates, surface true exceptions before they escalate, and keep your TMS clean. Your dispatchers spend their day on the loads that need a human, not the ones that just need confirming.
Plugs into the dispatch and tracking stack you already use
AI calls or messages carriers on schedule, captures position, ETA, dwell, exceptions. Logs to TMS. No more dispatcher dialing.
Watches for dwell, missed appointments, weather, route deviation, communication blackouts. Surfaces true issues with full context attached.
Dwell over 2 hours? AI rebooks the appointment. Driver missed call? AI calls. Accident? Dispatcher gets pinged with the load file pre-loaded.
Drag the sliders to your dispatch reality. Numbers update live.
A Texas-based broker was running 200 active loads per day with 8 dispatchers, and they were maxed out. Adding people meant a 6-week ramp and rebuilding their process every time. They turned on Debales for carrier check-ins and exception detection.
Within 60 days, the same 8 dispatchers were handling 280 active loads per day. Detention billings went up 18% because dwell exceptions were now being caught and documented in real time. They scaled volume 35% in 9 months without adding ops headcount.
"Our dispatchers used to be glorified data-entry clerks. Now they actually dispatch. We got our jobs back."
Calls or texts every active carrier on schedule, captures status
Watches dwell, weather, route deviation, communication blackouts
Rebooks dock appointments and notifies stakeholders automatically
Parses POD, BOL, rate cons, accessorial back-up
Two-way sync with McLeod, Tai, MercuryGate, Aljex, Revenova
Escalates true exceptions to your dispatcher with full context attached
"We were going to hire three more dispatchers to keep up with growth. Instead we turned on Debales and our existing team handled 35% more loads. Best decision we made all year."
It does both. Voice calls use a natural-sounding AI agent that asks the right questions, captures position, ETA, dwell, exceptions. Texts use SMS or carrier-preferred apps. The carrier hears a clear, professional check-in, not an obvious robot.
The AI detects friction in tone or wording and routes to a dispatcher immediately. We have not had a single customer report carrier pushback after the first week. Most carriers prefer the AI because it is consistent, brief, and never asks the same question twice.
McLeod LoadMaster, Tai TMS, MercuryGate, Aljex, Revenova all supported with two-way sync. Status updates land directly on the load record. Exceptions create the same flag your dispatchers already use, so nothing changes about how they work the load.
You set the rules. Default thresholds: dwell over 90 minutes, missed check call by 30 minutes, route deviation over 50 miles, weather alerts in lane, communication blackout over 2 hours. Each rule tunable per customer or load type.
They open one queue in the morning showing escalated loads only. Each card has the load file, carrier history, customer context, and a suggested action pre-loaded. Most loads resolve in under 90 seconds of human time.
Book a 30-minute demo. We'll show you how AI handles 80% of carrier check-ins overnight.