Brokers field thousands of "Where is my truck?" calls and emails every week. Our AI agents read every message, pull live tracking from your TMS, draft replies in your voice, log everything back to your system, and escalate to your team only when a human judgment call is required.
Plugs into the TMS and tracking stack you already use
AI parses every email, voicemail transcript, and chat message the moment it arrives. Identifies sender, intent, load reference, urgency, sentiment.
For tracking questions the AI looks up the load in McLeod, Tai, MercuryGate, or Aljex. Pulls latest position, ETA, dwell, exceptions. For claims it pulls BOL, POD, carrier history.
Routine questions get answered in your tone of voice with the right data. Documents are filed. Edge cases ping a human via Slack or Teams with full context attached so they decide in seconds, not minutes.
Drag the sliders to your shop's reality. Numbers update live.
A regional broker out of the Midwest was drowning in 4,200+ WISMO emails per week. Their CSR team was working through the weekend just to stay even, and shipper NPS was dropping because reply times had stretched to over 4 hours. They turned on Debales for inbound email triage on a Monday.
By the second Friday, 68% of WISMO messages were being auto-resolved with TMS-pulled ETAs. Their CSRs reported being able to focus on actual exceptions, claims, and shipper relationship work for the first time in two years.
"My CSRs used to start every Monday at 6am to dig out from the weekend. Now they walk in at 8 and the inbox is half-empty. I can finally invest in growth instead of just keeping up."
Reads, classifies, drafts replies in your voice
Pulls live position from any TMS, posts to load record
Triages damage emails, gathers documents, drafts responses
Parses POD, BOL, rate cons, accessorial back-up
Two-way sync with McLeod, Tai, MercuryGate, Aljex, Revenova
Escalates true exceptions to your team via Slack or Teams with full context
"We were dreading hiring three more CSRs to keep up. Instead we turned on Debales and our existing team got their evenings back. Reply times went from hours to under a minute, and our shippers actually noticed."
It is trained on your past replies, your sign-off style, your tone with each shipper. Most customers cannot tell the AI replies from a human one. You can review and adjust voice samples any time, and your CSRs see every draft before it goes out for the first two weeks.
It does not guess. Anything outside its confidence threshold gets escalated to a human via Slack, Teams, or your existing helpdesk with the full email thread, the load record, the carrier history, and a suggested reply. Your CSR makes the call in 30 seconds instead of hunting for context for 10 minutes.
It plugs into McLeod LoadMaster, Tai TMS, MercuryGate, Aljex, Revenova, and any TMS with an open API. Two-way sync, so when a shipper question gets answered, the load record gets the note. No switching required.
Claims are detected on inbound and a case file opens automatically. The Claims Agent gathers BOL, POD, carrier insurance, photos, and any related correspondence. Your adjuster gets one packet instead of 17 emails. Most claims close 40% faster.
Standard go-live is 2 weeks. Week 1 is integrations and voice training on your historical replies. Week 2 is shadow mode where the AI drafts replies for your CSRs to approve. Week 3 onward is auto-send for high-confidence categories. Most customers hit 60%+ auto-resolution by day 30.
Book a 30-minute demo. We'll show you how 70% of your inbound disappears.