01 / Quoting
You lose loads because you reply too late
Most brokers take 30 to 90 minutes to quote. By then the shipper booked someone else. Your win rate sits around 15 to 20%, and it should be double that.
30 to 90 min today
Debales drops AI agents into your McLeod, Tai, or MercuryGate setup. They quote faster, vet carriers automatically, and reply to email so your team stops drowning. Same TMS. Same headcount. Three times the loads.
Every mid-market freight brokerage hits the same four walls. They are quiet margin killers, and they all map to a Debales agent that handles the work for you.
Most brokers take 30 to 90 minutes to quote. By then the shipper booked someone else. Your win rate sits around 15 to 20%, and it should be double that.
Fake MC numbers, cloned docs, stolen loads. Manual vetting catches less than half. One ghost carrier wipes out a whole month of margin.
Quote requests, tracking pings, POD chasers, claim threads. Your team reads email 2.8 hours a day (McKinsey, 2025). That is half a workday gone.
Coordinators make 60 to 80 check calls a day. About half go to voicemail. Then they do it again two hours later. None of it scales.
You do not need a new TMS. You do not need a new ops team. You do not need a six month rollout. We plug into your stack, learn your lanes, and start working inside two weeks.
We plug into McLeod, Tai, MercuryGate, Aljex, or whatever you run. No new TMS. No 6-month consulting project.
The AI learns your lanes, your shippers, your carriers, and your pricing rules. It sounds like your team because it is trained on your team.
Your brokers handle 3x the loads with the same headcount. Customers get faster replies. You stop hiring just to keep up.
Most brokers start where the bleeding is worst. Sales teams want faster quotes. Support teams want fewer escalations. Ops teams want tracking that runs itself. Pick one. Win there. Then expand.
A mid-market freight broker doing 800 to 1,500 loads a month plugged Debales into their existing TMS. The first week was email triage and quoting, the highest-leverage place to start. Inside 90 days, they hit measurable wins on response time, win rate, billing accuracy, and tracking coverage.
"We were not replacing the team. We were giving every broker an extra five hours a day. The quote response went from 'we will get back to you' to 'we already sent it.'"
Each agent is purpose-built for freight broker workflows. They share context with each other, so a quote upstream becomes a TMS write, a carrier confirmation, and a shipper notification downstream, all under 60 seconds.
Reads every email, knows what it is, and replies with full TMS context. The single biggest leverage point in your brokerage.
Quotes in under 60 seconds with margin built in. Pulls lane history, market rates, and capacity in real time.
Checks MC number, insurance, authority, and identity in real time. Catches fraud before a load gets dispatched to a ghost.
Runs automated check calls over voice, SMS, or email at the carrier preferred channel. Updates the TMS the second status comes back.
Wires your TMS, WMS, ERP, and visibility platforms together. Every status change triggers actions across your stack instantly.
Sits next to your brokers on big deals. Suggests replies, surfaces history, and hands off cleanly when the AI hits its limit.
Here is what changes when AI agents handle the high-volume work.
Native connectors for the systems you actually run. Legacy or custom TMS? We bridge through standard middleware.
"We were drowning in email. Now our brokers actually have time to chase shippers and build relationships. We grew 40% in nine months without adding a single ops hire."
Top reads for freight broker founders, sales leads, and ops directors. No fluff, just what works.
If your question is not here, the chat agent in the corner can answer it in seconds. Same knowledge base.
Debales drops AI agents on top of your TMS. They read your inbound emails, generate market-aware quotes in under 60 seconds, vet carriers for fraud and compliance, run automated tracking check calls, and reconcile invoices.
In production, the agents resolve about 70% of inbound logistics emails on their own and process more than 20,000 messages a month for active customers.
Most mid-market brokers running 800 to 1,500 loads a month are live in 2 to 4 weeks. We start with email triage and automated quoting, which usually pays for itself inside 30 days.
A full rollout across email, quoting, carrier vetting, and tracking lands in about 90 days.
No. Debales handles the boring, repeatable work like quoting, classification, status updates, and check calls. Your brokers spend their time on shipper relationships, negotiation, and exceptions, where they actually add value.
Echo Global Logistics reported up to 70% productivity gains when teams redesigned roles around AI instead of just automating the old way.
Yes. We have native event-driven connectors to McLeod LoadMaster, Tai TMS, MercuryGate, Aljex, Revenova, and Strategy Live, plus Project44, FourKites, and DAT.
On a legacy or custom TMS? We bridge through standard middleware like MuleSoft, Boomi, or Celigo. You do not need to replace your TMS to deploy AI.
A broker doing 500 loads a week typically saves $104,000 to $156,000 a year on manual order entry alone, then layers on faster quote response (more loads won), fewer invoice errors (12 to 15% down to under 2%), and lower fraud exposure.
Quote win rates usually move from a 15 to 20% baseline up to 30% or more once you reply in under 60 seconds.
Bring your TMS, a sample inbox, and the part of your day that hurts the most. In 30 minutes you walk away with a working preview built around your lanes, your carriers, and your workflows. No slideware. No fake demos.